Regional Seminars: Irvine, CA
Advanced Analytics for Software and SaaS Providers
If you currently use a SaaS delivery model for your applications, or it’s on your product roadmap, then you likely face the challenge of implementing and updating data visualizations and analytics.
Please join us for an executive breakfast forum at the Hyatt Regency Irvine on December 5, 2012, to hear from the CTO of VPI, Mike Mercadante. Learn how he and his team rapidly expanded the scope and capabilities of their product, without adding any additional development resources.
December 5, 2012 - Irvine, CA
Guest Speaker - Mike Mercadante, CTO of VPI
About the Speaker
Mr. Mercadante has been responsible for VPI’s product planning and development since 2007. He was previously the CEO of ISense Technology, and has held senior engineering roles at Brooktrout, Dialogic/Intel, Spectron, Informix, and Hewlett Packard.
VPI, headquartered in Camarillo, CA, is the premier provider of call recording and contact center workforce optimization solutions.
Learn How VPI:
Increased customer satisfaction using embedded dashboards and reports
Earned #1 ratings for ‘Reporting Dashboards’ and ‘Ability to Provide Actionable Insights’ in DMG Consulting’s 2012 Product and Market Report
Increased productivity while also freeing up senior development resources
Enabled clients to automate manual tasks performed within contact centers
Agenda
8:00-8:30
Breakfast/network with your peers
8:30-9:15
VPI case study Demo
9:15-10:15
Demo of LogiXML technology used in deployment, Q&A
Event Location: Hyatt Regency Irvine
17900 Jamboree Road, Irvine, CA 92614