December 5, 2012 - Irvine, CA
Guest Speaker - Mike Mercadante, CTO of VPI
Mr. Mercadante has been responsible for VPI’s product planning and development since 2007. He was previously the CEO of ISense Technology, and has held senior engineering roles at Brooktrout, Dialogic/Intel, Spectron, Informix, and Hewlett Packard.
VPI, headquartered in Camarillo, CA, is the premier provider of call recording and contact center workforce optimization solutions.
Increased customer satisfaction using embedded dashboards and reports
Earned #1 ratings for ‘Reporting Dashboards’ and ‘Ability to Provide Actionable Insights’ in DMG Consulting’s 2012 Product and Market Report
Increased productivity while also freeing up senior development resources
Enabled clients to automate manual tasks performed within contact centers
Breakfast/network with your peers
VPI case study Demo
Demo of LogiXML technology used in deployment, Q&A
17900 Jamboree Road, Irvine, CA 92614